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1What payment methods are accepted?
We currently accept all common credit cards (Mastercard, VISA, American Express).
2Where do you ship?
Afghanistan (AF) , Albania (AL) , Algeria (DZ) , American Samoa (AS), Andorra (AD) , Angola (AO) , Anguilla (AI) , Antigua (AG) , Argentina (AR) , Armenia (AM) , Aruba (AW) , Australia (AU) , Austria (AT) , Azerbaijan (AZ) , Bahamas (BS) , Bahrain (BH) , Bangladesh (BD) , Barbados (BB) , Belarus (BY) , Belgium (BE) , Belize (BZ) , Benin (BJ) , Bermuda (BM), Bhutan (BT) , Bolivia (BO) , Bonaire (XB) , Bosnia & Herzegovina(BA) , Botswana (BW) , Brazil (BR) , Brunei (BN) , Bulgaria (BG) , Burkina Faso (BF) , Burundi (BI) , Cambodia (KH) , Cameroon (CM) , Canada (CA) , Canary Islands, The (IC) , Cape Verde (CV) , Cayman Islands (KY) , Central African Rep(CF) , Chad (TD) , Chile (CL) , China (CN) , Colombia (CO) , Comoros (KM) , Congo (CG) , Congo, DPR (CD) , Cook Islands (CK) , Costa Rica (CR) , Cote D Ivoire (CI) , Croatia (HR) , Cuba (CU) , Curacao (XC) , Cyprus (CY) , Czech Rep., The (CZ) , Denmark (DK) , Djibouti (DJ) , Dominica (DM) , Dominican Rep. (DO) , East Timor (TL) , Ecuador (EC) , Egypt (EG) , El Salvador (SV) , Eritrea (ER) , Ethiopia (ET) , Estonia (EST), Falkland Islands (FK) , Faroe Islands (FO) , Fiji (FJ) , Finland (FI) , France (FR) , French Guyana (GF) , Gabon (GA) , Gambia (GM) , Georgia (GE) , Germany (DE) , Ghana (GH) , Gibraltar (GI) , Greece (GR) , Greenland (GL) , Grenada (GD) , Guadeloupe (GP) , Guam (GU) , Guatemala (GT) , Guernsey (GG) , Guinea Rep. (GN) , Guinea-Bissau (GW) , Guinea-Equatorial (GQ) , Guyana (British) (GY) , Haiti (HT) , Honduras (HN) , Hong Kong (HK) , Hungary (HU) , Iceland (IS) , India (IN) , Indonesia (ID) , Iran (IR) , Iraq (IQ) , Ireland, Rep. Of (IE) , Israel (IL) , Italy (IT) , Jamaica (JM) , Japan (JP) , Jersey (JE) , Jordan (JO) , Kazakhstan (KZ) , Kenya (KE) , Kiribati (KI) , Korea, Rep. Of (KR) , Korea,  D.P.R Of (KP) , Kosovo (KV), Kuwait (KW) , Kyrgyzstan (KG) , Laos (LA) , Latvia (LV) , Lebanon (LB) , Lesotho (LS) , Liberia (LR) , Libya (LY) , Liechtenstein (LI) , Lithuania (LT) , Luxembourg (LU) , Macau (MO) , Macedonia, Rep. Of (MK) , Madagascar (MG) , Malawi (MW) , Malaysia (MY) , Maldives (MV) , Mali (ML), Malta (MT) , Mariana Islands (MP) , Marshall Islands (MH) , Martinique (MQ) , Mauritania (MR), Mauritius (MU) , Mayotte (YT) , Mexico (MX) , Micronesia (FM) , Moldova, Rep. Of (MD) , Monaco (MC) , Mongolia (MN) , Montenegro, Rep Of (ME) , Montserrat (MS) , Morocco (MA) , Mozambique (MZ) , Myanmar (MM) , Namibia (NA) , Nauru, Rep. Of (NR) , Nepal (NP) , Netherlands, The (NL) , Nevis (XN) , New Caledonia (NC) , New Zealand (NZ) , Nicaragua (NI) , Niger (NE) , Nigeria (NG), Niue (NU) , Norway (NO) , Oman (OM) , Pakistan (PK) , Palau (PW) , Panama (PA) , Papua New Guinea (PG) , Paraguay (PY) , Peru (PE) , Philippines, The (PH) , Poland (PL) , Portugal (PT) , Puerto Rico (PR) , Qatar (QA) , Reunion, Island Of (RE) , Romania (RO) , Russian Federation (RU) *1, Russian Federation (RU) *2 , Rwanda (RW) , Saint Helena (SH) , Samoa (WS) , San Marino (SM) , Sao Tome And Principe (ST) , Saudi Arabia (SA) , Senegal (SN) , Serbia, Rep. Of (RS) , Seychelles (SC) , Sierra Leone (SL) , Singapore (SG) , Slovakia (SK) , Slovenia (SI) , Solomon Islands (SB), Somalia (SO) , Somaliland, Rep Of (XS) , South Africa (ZA) , South Sudan (SS) , Spain (ES) , Sri Lanka (LK) , St. Barthelemy (XY) , St. Eustatius (XE) , St. Kitts (KN) , St. Lucia (LC) , St. Maarten (XM) , St. Vincent (VC) , Sudan (SD) , Suriname (SR) , Swaziland (SZ) , Sweden (SE) , Switzerland (CH) , Syria (SY) , Tahiti (PF) , Taiwan (TW) , Tajikistan (TJ) , Tanzania (TZ) , Thailand (TH) , Togo (TG) , Tonga (TO) , Trinidad And Tobago (TT) , Tunisia (TN) , Turkey (TR) , Turkmenistan (TM), Turks & Caicos (TC) , Tuvalu (TV) , USA (US) , Uganda (UG) , Ukraine (UA) , United Arab Emirates (AE) , United Kingdom (GB) , Uruguay (UY) , Uzbekistan (UZ) , Vanuatu (VU) , Vatican City (VA), Venezuela (VE) , Vietnam (VN) , Virgin Islands-British (VG) , Virgin Islands-US (VI) , Yemen, Rep. Of (YE) , Zambia (ZM) , Zimbabwe (ZW).
3I can't find my country on the list of countries?
It seems we cannot offer free delivery to your country. Nevertheless, please contact us info@kinotehnik.com with this matter and your desired product and we will find a solution.
4How much are the delivery costs?
We offer free worldwide delivery to our customers. Please contact us in case your country is not listed at info@kinotehnik.com or +372 56 496 064 and we will find a solution for your delivery with a relevant quote.
5When will my order be shipped?
This depends on the product(s) you have purchased.  Usual delivery time is within 1-5 working days.
6When will my order arrive?
Free Express Delivery will be at your doorstep in 2-3 working days depending on the location. Customs issues may cause delays, but usually it doesn't take that long, though. Please contact us in case you haven't received your parcel in that timeframe.
7And what about returning a product? Can I have a refund?
You are entitled to an exchange or refund within 14 days after receiving your order. Please note that the product must be returned unused and in the original packaging. In case of a refund, neither the original shipping cost nor the return shipping cost will be refunded. At the occasion of an exchange, we will send you the new product without shipping costs. Please contact us at info@kinotehnik.com before returning and shipping anything.
8Can I order a custom color Practilite?
Yes! We have a wide range of possible custom colors, please note that ordering a custom color Practilite requires a MOQ. Please contact us at info@kinotehnik.com and let's discuss how could we make your dream come true.
9Can I become a reseller?
We are always looking to extend our network of distributors and retailers, especially in the countries we do not cover yet. Get in touch: info@kinotehnik.com